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eSim Plans
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Help & FAQs
All the help you need to getting started with a Business Travel eSim.
FAQs
Troubleshooting
eSim management
Frequently asked questions
How do unlimited bundles work?
How to save and use less data with your eSim
Can I use WhatsApp and social apps with an eSim?
Will installing an eSim lock my phone?
How many eSims can I store in my Phone?
I cannot scan my QR code
How to check you have the correct eSim enabled
How can I tell if my eSim is installed?
My iMessage has stopped working after installing
How do I set up my APN?
Troubleshooting
I cannot scan my QR code
How to check you have the correct eSim enabled
How can I tell if my eSim is installed?
My iMessage has stopped working after installing
How do I set up my APN?
Problems with slow internet speed/connection
Can’t connect my eSim on iOS/iPhone
What should I do if my device is network locked?
‘This code is no longer valid’ error
Can’t connect my eSim on Android
Managing your eSim
How long does an eSIM take to arrive and install?
How soon before my journey can I install my eSIM?
How to use two eSIMs at the same time
Can I still use my home SIM card with my eSIM?
How do you add data plans to an eSIM?
When can I remove an eSIM?
What happens to unused data?
Can I add bundles for different countries and regions?
Can I keep using the same eSIM?
Can I use my eSIM for a personal hotspot or tethering?
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